Water Service

	New Water Service Connections		Your Account
	Problems with Leaks or Water Pressure		How to Read a Water Meter
	Water Rates		Watch for missing water meter lids

New Water Service Connections

If you need a new water service connection of any type, such as for a house or business, fire protection or irrigation, you must apply for a water service connection. Information on costs and other requirements that may be necessary for your project is available at (253) 502-8247 for residential services or (253) 396-3124 for commercial services.  

(Note: the information above is related to requests for construction of a new or additional water service.  If you are interested in changing account information on an existing water service such as a new account name or billing address please contact our Customer Service department at (253) 502-8600 or visit our new Internet Self Service page.)

All requests for new construction permits require the availability of the proper amounts of domestic and fire protection water supply. If you have questions, call (253) 502-8247.

Call (253) 502-8520 when you need information about new water main construction.

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Your Account

The City of Tacoma and Tacoma Public Utilities now offers a new program which allows you to view your bill and pay your bill online.  You can pay by either an automatic draft from your checking or savings account or by a credit card (Visa or MasterCard).  Click on this link for more information or to enroll.  Internet Self Service

This new service replaces Utiligraph for viewing your utilities consumption.  If you are interested in viewing consumption figures prior to October 31, 2003 you can still access Utiligraph but you must have the account number in use at that time.  Effective November 3,. 2003, all utility account numbers were changed to accommodate a new computer system. 

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Problems with Leaks or Water Pressure

If you have a broken water main, low water pressure or other service problems call:

(253) 502-8384 — 8 a.m. to 5 p.m., Monday through Friday
(253) 502-8344 — other times

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Watch for missing water meter lids

Tacoma Water recently has experienced a rash of water-meter-lid thievery. Since last fall, more than 1,000 aluminum meter lids have gone missing. Most of the lid stealing is in Tacoma, but it occurs throughout Tacoma Water’s service area and in areas served by neighboring water utilities.

• Missing meter lids are expensive. It costs about $100 in materials and labor to replace each missing meter lid — costs that Tacoma Water customers end up paying. Costs can be even higher if thieves or vandals damage the concrete water meter box or the meter, or if the missing lids allow dirt and debris to enter the box and damage the meter.
• Replacing meter lids diverts Tacoma Water employees from needed work on the 1,300-mile system of water mains.
• Missing meter lids can be a public safety hazard as well.

Report missing water meter lids and suspected theft or vandalism of Tacoma Water property to Tacoma Water at (253) 502-8344 (24 hours a day). Write down a car license number and descriptions of the vehicle and people involved if possible. Tacoma Water will replace lids right away, even on weekends.

It is likely that meter lids are being stolen for the value of the aluminum. Tacoma Water is working with recyclers and local police agencies about the problem.

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Updated: June 11, 2008